係辦公室要面對嘅情景可以話係「日日新」,點樣應對得體真係一門學問!

睇睇以下3種辦公室情景:

1. 打招呼篇

應該叫外國同事個姓氏定叫個名?

返工見到美國同事同見到英國同事原來正式叫法係唔一樣㗎!

美國同事可以叫佢個First name(名),例如係Peter 就得!
英國同事就最好叫佢Last name(姓氏),例如係Mr Smith!

P.S. 加拿大澳州都係叫First name(名);而香港南韓就係叫Last name(姓氏)。

2. 同事相處篇

真❤說話未曾講~點追同事交貨好呢?!
係職場上無論係咩角色,都總會遇上要追人交貨,而對方又遲遲唔交貨嘅時候…
係呢個moment,我要爆喇!真係好想衝口而出講:

I need this now!
我現在需要這個!

但為咗保持個人形象,可以咁講:
e.g. Would it be possible to have this as soon as possible?
有沒有可能可以盡快有這個嗎?

e.g. I was wondering if you could send me the document today please?
我在想,你今天可以把文檔發送給我嗎?

3. 聽電話篇

返工總會遇到英文電話,唔洗驚! 學識以下依三步曲,見招拆招,話咁易!

找出來電原因:

Hello, This is ________. How may I help you?
你好, 我是__________. 我有甚麼可以幫到你?

認清尋找同事:

May I know who you are looking for?
請問你找那一位?

回應,尋找的同事不在:

Sorry, I am afraid he/she is not here at the moment. Can I take a message?
不好意思,他現在不在呢。我可以幫你留個口訊嘛?

轉線給同事:

Please hold and I will put you through.
麻煩等等,我幫你接線給他。

溫馨提示:

只要慢慢講,有唔明/聽唔清楚講句:

Sorry, Can you say that again please?
不好意思,可以再講多次嘛?

就冇問題喇!