Even if you are very devoted to your job or serving your customers, you may make mistakes due to carelessness or misunderstanding. So, at that moment, you should apologize to customers or coworkers, using the most appropriate way. Let’s check out the following as advice for the apology email.

 

  • Apologize to coworkers

 

  1. I’m sorry. I didn’t mean to …

 

I’m sorry. I didn’t mean to interrupt the progress of this project.

 

  1. I feel sorry about neglecting the negative impact of …

 

I felt sorry about neglecting the negative impact of overestimating my ability in handling the tasks.

 

  1. Please accept my sincere apologies for …

 

  Please accept my sincere apologies for my absence yesterday.

 

  • Apologize to customers

 

  1. On behalf of our company, I would like to extend our apologize for …

 

On behalf of our company, I would like to extend our apologies for your experience with the sales team.

 

  1. Please accept our deepest apologies for …

 

Please accept our deepest apologies for the loss of connection on our website.

Next time when you have to apologize for anything, make sure you have used the most suitable line!