職場上嘅電話禮儀十分之重要,佢唔似面對面傾計咁樣可以直接觀察到對方嘅情緒同表情,彼此只係可以通過說話方式同語氣黎溝通。如果有表達得唔合宜或者失誤嘅話,未必能察覺對方嘅不滿或者反感。所以,學返呢d基本電話禮儀,等你唔再煩惱打電話時要點樣開口!

 

首先,要確認對方是否有時間/方便接電話。我們可以說:

 

1. Are you free to talk now?

請問您方便通話嗎?

 

2. Do you have a minute to have a quick chat/speak?

請問您有時間和我聊幾句嗎?

 

3. Is it a good time to talk?

您現在方便通話嗎?

 

如果發現對方不太有通話的意願,可以用這句詢問是否有打擾到對方。

 

確認了對方可以通話了之後,可以繼續說明打電話的理由和目的。

 

1. I’m calling about + verb/noun-ing. E.g. I’m calling you about meeting on Friday.

我致電您是關於⋯⋯

 

2. It’s with regard to + noun-ing. E.g. It’s with regard to the sales budget for next year.

我這次聯絡您是為了⋯⋯

 

3. I’d like to…+ verb. E.g. I’d like to chat to you about your annual leave application.

我想問/要⋯⋯

 

用would like比want要更禮貌和謙虛。

 

4. I’m calling to + verb. E.g. I’m calling to discuss the annual conference coming up soon.

我致電您是因為⋯⋯

 

phone不僅是noun,也可以用作verb來表示「打電話」。



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