Complaint letter投訴信要點寫？

Complaint letter 投訴信 係 DSE 英文 paper 3 常出嘅題目，今次 Wall Street English 逐步教大家應該點樣寫一封有禮貌且强而有力嘅 complaint letter，等大家到 paper 3 part B 嘅時候都可以輕鬆應對！下次會教埋大家寫喺相反嘅角度嘅 reply to complaint letter，想知嘅話就要密切留意啦！  

投訴信︰Opening 開首 

1. I am writing to lodge / file a complaint about…  我就…寫信投訴。 

I am writing to lodge / file a complaint on the unsatisfactory quality of the hair dryer I purchased from your store on the 21st of June.  
我對 6 月 21 日從你們商店購買的吹風機的質量感到不滿意，所以寫信提出投訴。 

2. I am writing to express my dissatisfaction
我寫信來表達我的不滿 

I am writing to express my dissatisfaction with the poor service I received in your restaurant on the 21st of June.  
我寫信是為了表達我對 6 月 21 日在貴餐廳收到的糟糕服務的不滿。 

3. I am writing to bring your attention to the fact that I am not satisfied with… 
我寫信來就我因…不滿之事提醒你注意。 

I am writing to bring your attention to the fact that I am not satisfied with the quality of service provided by your company on the 21st of June. 
寫信提醒您注意，我對貴公司 6 月 21 日提供的服務質素不滿意。

投訴信︰Body paragraph 正文 

1. The first thing I would like to draw your attention to is… 
我想請你注意的第一件事是… 

The first thing I would like to draw your attention to is the disrespectful attitude of your staff.  
我想提你注意的第一件事是你的員工的不尊重態度。 

2. To my disappointment / to my dismay, … 
令我失望的是，… 

To my disappointment / to my dismay, the cabinet I received was faulty.  
令我失望的是，我收到的櫥櫃有問題。 

3. To make things worse,  
令情況更壞的是, 

To make things worse, your staff ignored me when I insisted on an apology from her.  
更糟糕的是，當我堅持要你的員工道歉時，她無視了我。  

投訴信︰Ending 結尾 

1. I must insist on an immediate refund / replacement. 
   我必須堅持立即退款／更換。 
    
2. I expect full compensation.  
   我希望得到全額賠償。 
    
3. I believe that I am entitled to an immediate refund / replacement.  
   我相信我有權立即獲得退款／更換。 
    
4. I believe a thorough investigation into the matter is necessary.  
   我認為有必要對此事進行徹底調查。
    
5. I look forward to your reply and a resolution to my problem.  
   我期待您的回復和解決我的問題的方法。