There can be a lot of situations occurred when you are making or taking a business phone call. What if your colleague is away from work and others dial in to find him/her? How should you ask him/her to leave a message politely? What if the specific person you are calling for is not available now ? What should you say to get him/her updated? Let’s check it out below!


  • leaving a message


  • Could you please take a message ? Please tell him / her that …


  • I’d like to leave a message for him / her. Please notify him / her about …


  • taking a message


  • I’m afraid she / he is not available at the moment. Would you like to leave a message ?


  • I’m sorry, she / he is not here today. Can I take a message?



  • asking for repetition of information


  • Could you spell that for me, please ?


  • Let me see if I got that right. Is it _________ (the information you wrote down)?


  • ending the call


  • Thank you so much for your help.


  • Thanks for calling.


Be confident and master the skills in telephone business conversation!