有時買嘢、消費或者享用服務嘅時候，不幸地遇到一啲你接受唔到嘅事，例如買返嚟嘅貨物爛咗、遲遲未送到、寄失、一直唔覆機或者服務質素唔好等等，呢嗰moment真喺嬲到爆啦！冷靜啲！可以打翻封投訴email比佢哋反映，講翻自己嘅遭遇，等佢哋改善或者好好道歉！一齊嚟學下英文投訴email應該點寫啦！
- 開首 : 說出背景/ 寫作目的
Opening /introduction : state the purpose of writing
- I am writing to draw your attention to … / I am writing to complain about …
來信是想你關注…… / 來信是想投訴……
- I am writing to express my strong dissatisfaction at …
來信是想表明我對……的強烈不滿。
- Recently, I ordered … from your company/shop.
最近，我在你公司/店舖購入了……
- 主體 :交代過程
Main body : reason for complaining
- I haven’t received the goods I ordered 10 days ago, but your company promised to ship it within 3 days.
我尚未收到10日前買入了的貨物，但你公司卻曾承諾會於3日內送達。
- You can imagine how we felt when your staff treated us in such a poor manner.
你應該能明白，我們被你的員工不禮貌地對待時的感受。
- I was appalled at the poor quality of the goods / unsatisfactory service provided.
對於貨物的劣質程度/欠佳的服務水平，我是十分詫異的。
- 總結 : 要求道歉或賠償
Conclusion : demands for apology / refund from the company
- I demand a full refund within a month, or I will be forced to take this matter further.
我要求你們在一個月內全額退款，不然我會有進一步的行動。
- I insist on a partial refund in addition to an apology for the discomfort I suffered.
我堅決要求取回部分的款項，及你們的道歉，以補償我所承受的不安感。
- I trust this matter will receive your immediate attention.
我相信你會即時處理這件事。
記得要加埋上款下款先send出去，如果你唔知收件人喺叫咩名，可以打「to whom it may concern,」哦！
